Privacy Policy

• Account data: email, name, and authentication/session identifiers.
• Delivery data: phone number and delivery addresses you provide.
• Job data: job configuration (e.g. copies, color/duplex), timestamps, and status/events.
• Content: documents you upload for printing (“artifacts”).
• Technical data: basic logs needed to operate and secure the service.

• To create and administer accounts, authenticate users, and prevent fraud.
• To process print jobs (routing, provider acceptance, fulfillment, delivery coordination).
• To provide customer support and handle incidents and disputes.
• To comply with legal obligations (accounting, tax, lawful requests).
• To improve reliability and security (service monitoring, abuse prevention).

• Contract: to provide the service and fulfill your job.
• Legitimate interests: securing the service, preventing abuse, and improving reliability.
• Legal obligation: accounting/tax and compliance requirements.
• Consent: where required (e.g., optional cookies or marketing, if enabled).

We share data only as needed to fulfill jobs and operate the platform:

• Print providers: job details required to produce the print, and delivery information needed for handoff.
• Couriers / mail partners: recipient name/address and delivery coordination details.
• Service providers: hosting, authentication, storage, and payments (see “Sub-processors”).
• Authorities: where required by law or to protect rights, safety, and security.

Documents you upload are treated as job artifacts. The service is designed to minimize retention:

• Artifacts are stored for fulfillment and are intended to be deleted after delivery based on a retention window.
• Job metadata (timestamps, events, billing records) may be retained longer for audit, support, and legal obligations.
• Legal hold may block deletion where required for investigation or compliance.

If you need specific retention terms for enterprise use (e.g. a data processing addendum), contact us.

We may use vendors that process data outside the EEA. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect personal data.

• Access, rectification, and deletion.
• Restriction and objection (including to processing based on legitimate interests).
• Data portability (where applicable).
• Withdraw consent (where processing is based on consent).

To exercise rights, email [email protected].

You can lodge a complaint with your local supervisory authority. Examples:

• Ireland: Data Protection Commission (DPC).
• Berlin: Berliner Beauftragte für Datenschutz und Informationsfreiheit.

Our mobile app (available on Google Play) collects and uses data as described in this policy. Additional mobile-specific information:

• Push notifications: If you enable notifications, we use Firebase Cloud Messaging (Google) to deliver updates about your print jobs. You can disable notifications in your device settings at any time.
• Camera access: If you grant permission, the app may use your camera to scan documents. Camera data is processed locally and only uploaded when you explicitly submit a print job.
• Device identifiers: We may collect device tokens for push notification delivery. These are not used for advertising or tracking.

We use third parties to run the service. Common categories include:

• Cloudflare (Workers, database, object storage) for hosting and storage.
• WorkOS for authentication.
• Firebase (Google) for push notifications on mobile devices.
• Payment provider for subscriptions and billing (if enabled).
• Maps (if enabled) for address autocomplete/geocoding.