Provider Documentation Fee Schedule
Current flat-fee, review, and payment terms for Paperboy providers
1. Pricing Principle
Paperboy uses one simple operating principle: the party responsible for an error bears the associated cost. This protects providers from courier, platform, or customer-side failures while keeping providers accountable for print quality, preparation, and accurate shop settings.
Keep the language current
This page now follows the same live fee language used in onboarding and the Growth hub. Do not treat older percentage-tier examples as current policy.
2. Current Fee And Reward Model
Canonical fee line
Paperboy adds a customer-side fee based on the order and market. When your shop brings in or retains the customer and fulfills the job, qualifying reward value can be credited back to your shop. Invited-shop referrals can still unlock 0-fee milestone windows.
| Rule | When it applies |
|---|---|
| Standard customer-fee path | Normal fulfilled partner orders where no extra tracked-customer or loyalty reward path is active. |
| Tracked-customer reward path | Fulfilled orders for customers who came through your tracked Paperboy link or QR, or are already loyalty-qualified with your shop. |
| 0-fee referral milestone | Qualifying invited-shop reward windows after the milestone has been confirmed in the ledger. |
Reward treatment or 0-fee milestones only apply when the qualifying relationship is active on a fulfilled order. Minimum basket protections, pass-through delivery costs, unusual jobs, disputes, or later attribution corrections can still change the final economics on an order.
- Reward treatment is about the customer relationship, not your shop status.
- Referral milestones are separate from customer acquisition and loyalty.
- Support and admin review can adjust the final ledger state if evidence changes later.
3. Reviews and Adjustments
When something goes wrong, the responsible party pays. These are the common provider-side cost scenarios.
| Scenario | What happened | Provider-side cost |
|---|---|---|
| Quality Failure | Wrong colours, incorrect paper, poor finishing, or mispacked job | Reprint cost plus any directly wasted fulfilment cost attributable to the provider |
| Wrong Order | Wrong document, wrong quantity, or wrong finishing | Provider is responsible for the corrected print work and related review outcome |
| Late Cancellation | The shop accepted work and later cancelled after fulfilment had already started | Provider may absorb directly wasted fulfilment costs |
| Inaccurate Availability | The shop was marked open or capable when it could not actually take the job | Paperboy may review the incident and apply the resulting cost or account action |
How reviews are applied
Paperboy may hold, adjust, or explain charges during support review, dispute handling, or payout-readiness checks. This page does not promise automatic weekly settlement timing.
Quality Failure Example
| Cost component | Who pays |
|---|---|
| Reprint cost (materials + labour) | Provider |
| Wasted courier or fulfilment handoff cost caused by the provider error | Provider |
| Replacement fulfilment leg for the corrected order | Handled according to the review outcome |
| Customer-facing adjustment | Handled through support and dispute review |
4. Other Charges
| Charge | Amount | Description |
|---|---|---|
| Instant payout | 1.5% | Optional fee if instant payout is enabled for your account and region. |
| Invalid dispute | 15.00 | Administrative fee if a dispute is reviewed and found to be without merit. |
| Chargeback | 25.00 | May apply if a chargeback is upheld and found to be due to provider-side error. |
5. Provider Protections
Paperboy protects providers from costs that are not their fault.
| Scenario | Who pays |
|---|---|
| Courier No-Show | Paperboy covers the cost of dispatching a replacement |
| Customer Fraud | Paperboy absorbs refunds for fraudulent claims backed by platform review |
| Force Majeure | Paperboy works with you on fair solutions for genuine emergencies |
| Platform Issues | Paperboy covers costs caused by platform-side failures |
6. Questions and Disputes
If you believe a fee, hold, or adjustment was applied in error, you can dispute it through provider support and payouts review.
- Go to Payouts in your provider dashboard
- Find the transaction or reward in question
- Click Dispute and provide your explanation
- We review the audit trail, timestamps, and supporting evidence before replying
Invalid dispute fee
If a dispute is found to be without merit, a 15.00 administrative fee may apply. We waive this for first disputes and for clearly good-faith disputes with reasonable evidence.
All fees are in EUR and exclude VAT where applicable. Terms can change with notice, and the live onboarding + Growth copy remains the canonical plain-language explanation.